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MeltzerSeltzer Community Guidelines

MELTZERSELTZER COMMUNITY GUIDELINES

Our Core Values

This community is rooted in authenticity, connection, ambition, intuition, adventure, respect, vulnerability, empathy, and an abundance mindset. We're here to support each other, not to perform.

Mindset

We believe there's room at the top for everyone. Rising tides lift all boats – an abundance mindset changes everything.

Communication Format

  • Please use the “reply in a thread” feature in chat spaces and the comments in post spaces to keep us organized, rather than replying directly in the main channels.
  • This is primarily an async community to relieve the pressure of constant engagement. Rachel will do her best to respond within 24 business hours where possible.

Participation

  • Keep our Circle community page open and make it part of your daily life.
  • Ask for help and give help in return.
  • Over-index on support and encouragement. Utilize the Pep Talks space!
  • This isn't about being perfect - bring your authentic self, flaws, doubts, victories, and comebacks included.

Attention to Detail

Please take a moment to thoroughly read instructions, especially in the opportunities channel!

No Self-Promotion

This community is run by MeltzerSeltzer and Rachel Meltzer, who offer coaching and educational programs for freelance writers. Please come here to learn, find opportunities, and network – not to promote yourself. This includes the DMs!

Any self-promotion, especially of competing products/programs, will be removed. If you have questions about something you want to post, just DM Rachel!

If you want to become a host or mentor, please DM Rachel! We always have 3 hosts and 2 mentors on our team to support the community and host events. If you want to become a guest speaker, we have 2 opportunities per month for paid guest workshops – email Rachel (rachelhmeltzer@gmail.com) with your idea!

Live Room Guidelines

We're excited to offer our "live room" feature for co-working and socializing. To ensure everyone's comfort and safety:

  1. Be respectful and professional at all times.
  2. Use the live room for its intended purposes: co-working and casual socializing.
  3. Do not share sensitive personal information or specific client details.
  4. If you notice any inappropriate behavior, please report it to a moderator, admin, host, or mentor (you can see who has one of these titles in our Member Directory – they’re all tagged) (or email rachelhmeltzer@gmail.com or hosts@meltzerseltzer.com) immediately.
  5. No recording of live sessions without explicit permission from all participants.
  6. Be mindful of background noise and visuals.
  7. Feel free to come and go as you please, but try not to disrupt ongoing conversations.

While our moderators do not sit and watch every second of everything that goes on in the Live Room feature, we do have access to recordings of every live room that happens in the MeltzerSeltzer community. This footage is only used to ensure our guidelines are being adhered to. It will never be used or released publicly in any way.

But these rooms are monitored so please no unsolicited self-promotion, bigotry, antisemitism, anti-gay speech, anti-trans speech, sexist actions, uncomfortably political topics, bullying, harassment, sexual communications, or any other unprofessional or abusive behavior. Any of these actions will result in removal from our community.

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We’ve NEVER had an issue with ANY of these things but I want to make sure the guidelines are CRYSTAL CLEAR so that action can be taken if necessary and all new members understand the community they’re joining so that it remains a safe space for everyone.

DM Etiquette

Direct messages (DMs) are for building genuine connections, not for pitching or self-promotion. To maintain a positive community environment:

  1. Do not use DMs for unsolicited self-promotion or pitching of products/services.
  2. Ask permission before adding someone to a group DM.
  3. Keep conversations supportive and respectful.
  4. If you receive inappropriate DMs, please report them to a moderator, admin, host, or mentor (you can see who has one of these titles in our Member Directory – they’re all tagged).
  5. Use DMs to continue relevant conversations or offer specific help, not to circumvent community guidelines.

Violations

Violation of any of these guidelines may result in removal from the community. Anyone removed because of a violation will not receive a refund and will lose access to everything Pop Club related. Let's work together to keep this space supportive, productive, and enjoyable for everyone!

Cancellation Policies

Your time is valuable, and so is ours. To ensure the best experience for all clients, we have implemented the following cancellation policies:

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1:1 Coaching:

By signing up for 1:1 coaching sessions including Pop Club Strategy Sessions; 1:1 Express, Accelerator, and Intensive coaching sessions; and Jump in January bonus sessions, you agree to this cancellation policy:

I, the coaching client, will provide at least 24 hours' notice if I need to reschedule or cancel my session. I understand the Fees, Refunds, and Rescheduling policies listed below.

Fees and Refunds

  • Late Cancellations (within 24 hours): You will forfeit the session time and a refund will not be provided.
    • Pop Club Strategy Sessions and Jump in January bonus sessions will forfeit their session and will not have the opportunity to reschedule.
    • For 1:1 Express, Accelerator, and Intensive coaching sessions, the session will be removed from your allotted calls and a refund will not be provided.
  • No-Shows: Clients who do not attend their scheduled appointment without prior notice will forfeit the session and a refund will not be provided. Any recurring sessions scheduled for the future will be removed from the calendar and the client will need to reschedule using the link provided in their Notion Dashboard or their Pop Club DMs in circle. To get back on a recurring schedule, DM Rachel and she’ll get you set back up.
  • Refunds: I do not offer refunds for any of my 1:1 coaching programs or services – please see the sales page for your program for more info.
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Group Coaching:

By signing up for workshops, office hours, or co-working inside our Pop Club circle community (not free community events), you agree to this cancellation policy:

I, the coaching client, agree to give the courtesy of 24+ hours notice if I choose not to come to an event.

There’s no fee or penalty for skipping a group coaching offer but it helps us plan and prepare for our sessions when we know how many people will be there!

Emergencies

We understand that emergencies happen. In case of an unavoidable situation, please contact us as soon as possible, and we will do our best to accommodate your needs without penalty.

How to Cancel or Reschedule

  • For 1:1 coaching, cancellations or rescheduling requests can be made via your cal.com reservation. You should be able to access it via the confirmation email or the calendar event. Alternatively, you can simply DM Rachel in circle or shoot her an email (rachelhmeltzer (at) gmail.com).
  • For group coaching, you can simply click “going” on the Circle event you no longer wish to attend and it’ll switch you to “not going.”

Thank you for respecting our policy and helping us maintain our schedule and services for all clients.

Terms & Conditions for MeltzerSeltzer Resources

We're thrilled to provide you with resources to support your freelancing journey. To ensure fair use and protect our intellectual property, please adhere to the following terms when using the Replay Library, Getting Started Freelancing Course, our Notion Templates, The Get Clients Guidebook, the Freelance Resource Library, and any other resources provided by Rachel or the MeltzerSeltzer team and their guest experts:

  1. Personal Use Only: All resources provided by MeltzerSeltzer are for your personal use only. By purchasing or downloading a resource, you alone are granted access to the product.
  2. No Sharing or Distribution: You are not permitted to share, distribute, post, link, plagiarize, blog about, photograph, quote, or sell any part or full copy of our resources.
  3. Copyright Protection: All resources are copyright protected. © 2024 Rachel Meltzer. All Rights Reserved.
  4. Violations: Violations of these terms may result in:
    • Permanent revocation of access to all MeltzerSeltzer resources and programs
    • Invoicing for any products shared with others
    • Potential legal action
  5. Legal Consequences: Willful copyright infringement is a criminal offense under US Copyright Law and can result in:
    • Up to 5 years of imprisonment (pursuant to 18 U.S.C. § 2319)
    • Fines of up to $150,000 (pursuant to 17 U.S.C. § 504)
  6. Respect for Intellectual Property: We trust that you understand and respect the time, resources, and expertise that go into creating these products. Your adherence to these terms allows us to continue providing valuable resources to our community.
  7. Written Consent: Any use, copying, sale, or distribution of MeltzerSeltzer materials without the express written consent of Rachel Meltzer is strictly prohibited.
  8. Cancellation: If you’ve signed up for a one-on-one coaching call with Rachel (Pop Club Strategy Session, 1:1 Session, etc.), you must give at least 12 hours notice or your call will be forfeited and a refund will not be provided. If you’re in a long-term program like 1:1 Express or 1:1 Accelerator, that call will be considered “used” and can no longer be redeemed. Special exceptions may be made for illness, natural disasters, or other emergencies. Contact Rachel directly for more information.
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By accessing or using any MeltzerSeltzer resources, you agree to abide by these guidelines, terms, and conditions. If you have any questions about appropriate use, please contact Rachel (rachelhmeltzer@gmail.com) directly.

Thank you for your understanding and cooperation in maintaining the integrity of our community and resources!

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